Refund & Cancellation Policy
Clear, transparent and category-specific refund, cancellation, replacement and service-assistance terms applicable to products and services offered through Opriya Trending Pvt. Ltd.
1. Policy Overview
This Refund & Cancellation Policy explains the circumstances under which customers may request cancellation, refund, replacement, correction or other appropriate remedies for products and services purchased from Opriya Trending Pvt. Ltd.
Since our offerings may include professional assistance, digital documents, regulatory assistance, physical products and downloadable digital products, refund eligibility is determined according to the nature of the particular product or service and the stage at which cancellation or refund is requested.
2. Categories Covered Under This Policy
3. Digital Documents — Refund Eligibility
Digital document services may involve drafting, formatting, information processing, review, customisation or preparation. Eligibility therefore depends on the stage of work completed.
| Situation | Refund Status | Applicable Condition |
|---|---|---|
| Document preparation has not commenced | Eligible | Cancellation may be accepted before substantive work begins, subject to applicable transaction conditions. |
| Customer has provided incorrect information | Generally Not Eligible | Accuracy of information supplied by the customer remains the customer's responsibility. |
| Drafting / preparation work has commenced | Partial / Case-by-Case | The amount, if any, may depend on the work already completed. |
| Final document has been prepared and delivered | Generally Not Eligible | The contracted document-related service is considered substantially completed. |
| Clear error attributable to Opriya Trending | Correction / Appropriate Remedy | Verified factual, formatting or service errors attributable to us may be corrected or otherwise appropriately addressed. |
| External format / requirement subsequently changes | Case-by-Case | Treatment depends on the scope of service and circumstances. |
4. Licences & Registrations — Paid Assistance
Opriya Trending Pvt. Ltd. may provide professional assistance for licence, registration, filing and application-related processes. Such assistance does not constitute a guarantee that the concerned Government Department, statutory authority, regulator or third party will approve or grant the application.
| Situation | Refund Status | Applicable Condition |
|---|---|---|
| Cancellation before application/service work begins | Eligible | Subject to applicable deductions for any already incurred and legally permissible costs. |
| Application/document preparation has started | Partial / Case-by-Case | Consideration may be given based on the professional work already performed. |
| Application has been submitted to the authority | Generally Not Eligible for Earned Service Fee | Service fee corresponding to completed/submitted work is generally not refundable, subject to applicable law. |
| Government / statutory fee has already been paid | Subject to Authority Rules | Government or third-party charges are subject to the refund rules of the relevant authority/provider. |
| Application rejected by Government / Authority | Not Automatically Refundable | Rejection alone does not automatically create entitlement to refund where the agreed assistance was properly performed. |
| Customer provided false, incomplete or incorrect information | Generally Not Eligible | Consequences arising from customer-supplied information remain the customer's responsibility. |
| Customer failed to provide required documents/information | Case-by-Case / May Be Not Eligible | Delay or non-cooperation may affect cancellation and refund eligibility. |
| Licence / registration successfully obtained | Not Eligible | The agreed assistance has been completed. |
| Verified service error attributable to Opriya Trending | Correction / Appropriate Remedy | We may correct the issue or provide an appropriate remedy based on the facts and agreed scope. |
5. No Guarantee of Government or Regulatory Approval
Where Opriya Trending Pvt. Ltd. provides assistance for licences, registrations, applications, filings or regulatory processes, such assistance shall not be interpreted as a guarantee of approval, grant, licence issuance, registration, acceptance or any particular outcome by a Government Department, statutory authority, regulator or third party.
The final decision remains exclusively with the competent authority under its applicable laws, rules, procedures and internal assessment.
6. Physical Products — Refund / Replacement Eligibility
Physical product returns, replacements and refunds may depend on the product category, condition, applicable product-specific terms and applicable law.
| Situation | Refund / Replacement | Applicable Condition |
|---|---|---|
| Wrong product delivered | Eligible | Subject to verification and applicable return procedure. |
| Product received damaged | Eligible | Customer should report the issue within the applicable product-specific return period. |
| Manufacturing defect | Replacement / Refund as Applicable | Product condition and defect may be verified. |
| Material mismatch with product description/specification | Eligible | Subject to verification of the reported discrepancy. |
| Incorrect address supplied by customer | Generally Not Eligible | Additional delivery or re-shipping costs may apply where legally permissible. |
| Customer simply changes their preference | Product-Specific | Return eligibility depends on the applicable product terms. |
| Product used, altered or damaged after delivery | Generally Not Eligible | Subject to applicable law and product-specific conditions. |
| Return request submitted after applicable return period | Generally Not Eligible | Unless otherwise required by applicable law or expressly stated in product-specific terms. |
7. Downloadable Digital Products — Refund Eligibility
Downloadable products include electronically delivered files, templates, digital resources and other products that may become accessible immediately after purchase.
| Situation | Refund Status | Applicable Condition |
|---|---|---|
| Download/access link not provided due to our technical issue | Eligible for Remedy | We will first attempt to restore access or provide the purchased file. |
| File is technically corrupt or unusable | Replacement / Correction | The reported technical issue may be verified. |
| Incorrect digital file delivered | Replacement / Refund as Applicable | Subject to transaction and delivery verification. |
| Customer successfully downloaded the product | Generally Not Eligible | Due to the nature of electronically delivered products, subject to applicable law. |
| Customer has used or consumed the digital product | Generally Not Eligible | Subject to applicable law and product-specific terms. |
| Customer does not like the content after purchase | Generally Not Eligible | Unless a product-specific refund commitment applies. |
| Incorrect email/contact information supplied by customer | Generally Not Eligible | Customer is responsible for accurate delivery information. |
| Duplicate transaction due to verified payment/technical issue | Case-by-Case | Transaction records will be verified before any remedy. |
8. General Non-Refundable Circumstances
Subject always to applicable law, refund may generally not be available in circumstances including:
- Customer-provided incorrect, misleading, incomplete or inaccurate information caused the issue.
- Customer failed to provide required documents, approvals, information or responses within the required time.
- The agreed professional work has already been substantially completed.
- A digital product has already been successfully delivered, accessed or downloaded, where applicable.
- A physical product has been used, altered or damaged after delivery, except where applicable law provides otherwise.
- Government, statutory, regulatory or third-party charges have already been paid and are not refundable by the relevant authority.
- The customer requests cancellation solely because an external authority did not approve an application despite proper completion of the agreed assistance.
9. Customer Information & Documentation Responsibility
Customers are responsible for providing accurate, complete and lawful information and documents required for the selected product or service.
- Information must be accurate and complete.
- Documents supplied must be genuine and valid.
- Required information should be supplied within the requested timeframe.
- Customers should review documents and details before confirmation.
- Customers remain responsible for information supplied on their behalf.
10. Government, Statutory & Third-Party Charges
Certain services may involve payments to Government Departments, statutory authorities, regulators, payment providers, courier companies or other third parties.
Such charges may be separate from Opriya Trending's professional service or assistance fee. Refundability of such charges shall depend on the applicable rules and refund policies of the relevant authority or service provider.
11. Order & Service Cancellation
Cancellation requests should be submitted as soon as possible after placing an order or engaging a service.
- Cancellation before work commencement may generally have a greater possibility of refund.
- Once professional work, document preparation, application processing or fulfilment has commenced, cancellation may result in partial or no refund depending on the stage of completion.
- Once an application has been submitted to an authority, cancellation may not reverse work already performed or charges already incurred.
- Physical-product cancellations are subject to dispatch, delivery and product-specific return conditions.
- Downloadable products may become non-refundable once access or download has been successfully provided, subject to applicable law.
12. Refund Eligibility Does Not Always Mean Full Refund
Where a refund is determined to be applicable, the refundable amount may depend on the nature and stage of the transaction.
Where legally permissible and reasonably applicable, consideration may include work already completed, non-recoverable third-party charges, shipping or return expenses and other actual costs associated with the transaction.
Any applicable deduction shall be reasonable, transparent and consistent with applicable law.
13. Refund Request Procedure
Customers requesting a refund should provide sufficient information to allow the transaction and refund circumstances to be verified.
Submit Request
Contact us with your order/service details and reason for requesting cancellation or refund.
Verification
We may verify payment, order status, service stage, delivery records and supporting information.
Eligibility Review
The applicable category-specific eligibility criteria will be reviewed.
Resolution
Where approved, refund, replacement, correction or another appropriate remedy will be processed.
14. Verification of Refund Claims
To prevent fraudulent or duplicate claims, Opriya Trending Pvt. Ltd. may verify the relevant transaction before approving a refund or replacement.
Depending on the nature of the claim, verification may include order details, payment records, communication records, delivery records, application status, document status, product condition or other relevant information.
15. Refund Processing
Once a refund is approved, it will ordinarily be processed through the applicable payment method or another appropriate method communicated to the customer.
The time required for the refund to reflect in the customer's account may also depend on the relevant bank, payment gateway, card issuer or financial institution.
16. Correction, Replacement & Rework
Where the issue can reasonably be resolved through correction, replacement, re-delivery or rework, Opriya Trending Pvt. Ltd. may provide such remedy instead of a monetary refund, where appropriate and legally permissible.
This may apply particularly to digital documents, downloadable products and professional assistance where the underlying service can be corrected or completed.
17. Exceptions & Applicable Law
Nothing in this policy is intended to exclude, restrict or waive any right, remedy or protection that cannot lawfully be excluded under applicable Indian law.
Product-specific terms, service-specific terms, order terms or promotional terms may provide additional conditions where clearly communicated to the customer.
In case of any inconsistency, the applicable law shall prevail to the extent required.
18. Changes to This Policy
Opriya Trending Pvt. Ltd. may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, business processes, legal requirements or regulatory developments.
The updated version will be published on this website with an appropriate effective or updated date where applicable.
19. Refund & Cancellation Contact
Opriya Trending Pvt. Ltd.
Need Assistance With a Refund?
If you believe your transaction qualifies for cancellation, refund, replacement or correction, contact our team with your relevant order or service details.
Contact Us WhatsApp UsNeed to Request a Refund?
If you believe your transaction qualifies for a refund, cancellation, replacement or correction, submit your request through our official Refund Request Form. Already submitted a request? Track its current status using your Request ID.