1. Acceptance of Terms

By accessing, browsing or using https://opriyatrending.in/, creating an account, submitting an enquiry, placing an order, making a payment or requesting any product or service from Opriya Trending Pvt. Ltd., you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should discontinue use of the website and refrain from placing an order or requesting services through the website.

Additional terms may apply to specific products, services, transactions or promotional offers. Where such additional terms apply, they shall be read together with these Terms.

2. About the Company

Opriya Trending Pvt. Ltd. operates the website OpriyaTrending.in and provides business support, documentation, registration assistance, digital services, branding, publishing, business support and other related products and services.

The exact nature and scope of a service shall be determined by the applicable product description, quotation, invoice, package, order confirmation or written communication.

Opriya Trending may engage or interact with independent professionals, government portals, technology providers, payment processors, logistics providers and other third-party service providers where reasonably required for service delivery.

3. Definitions

4. Website Access and Use

You agree to use the Website only for lawful purposes and in compliance with these Terms and applicable law.

You must not:

• attempt unauthorized access to the Website or its systems;
• interfere with servers, networks or security mechanisms;
• introduce malware, malicious code or harmful software;
• use automated methods to abuse, overload or disrupt the Website;
• copy, reproduce or commercially exploit protected content without authorization;
• impersonate another person, organization or Company representative;
• submit fraudulent, forged or misleading information;
• use the Website for unlawful or prohibited activities.

5. Accounts and Credentials

Certain Website features or services may require registration or account creation.

Where an account is created, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, except to the extent caused by the Company's own failure to meet an applicable legal or contractual obligation.

You must promptly notify us if you suspect unauthorized access to your account.

6. Customer Information

We may require personal, business, identification, contact, transaction, tax, KYC or other information necessary to provide the requested Product or Service.

Accuracy

You are responsible for ensuring that information provided to the Company is accurate, complete, current and authentic.

Customer Responsibility

Where a service is performed based on information supplied by you, the Company may reasonably rely on that information.

Delays, rejection, additional work, penalties or other consequences caused by incorrect, incomplete, misleading, expired or late information may be the Customer's responsibility, subject to applicable law.

7. Documents and KYC

Customers must provide genuine and legally obtained documents required for the selected Product or Service.

• Documents must be valid and readable.
• Information must be accurate and current.
• Required documents must be provided within reasonable timelines.
• Customers must cooperate with reasonable verification requests.
• Customers must not submit forged, altered or unlawfully obtained documents.

We may suspend or pause processing where required information is missing, inconsistent or requires clarification.

8. Services and Scope of Work

Services are provided according to the specific package, quotation, product description, invoice, order confirmation or written scope communicated to the Customer.

Unless expressly included, services outside the agreed scope may require additional charges.

Additional Work

Additional work may include, where applicable:

• additional applications or registrations;
• additional classes or categories;
• resubmissions;
• objection or hearing assistance;
• additional documentation;
• additional compliance work;
• revisions beyond the agreed scope;
• work resulting from customer-requested changes.

9. Orders and Service Requests

A Customer may submit an order or service request through the Website, payment system, email, WhatsApp or another authorized communication channel.

An order may be considered accepted when the Company confirms the order, accepts payment, commences service delivery or otherwise communicates acceptance.

The Company may decline or suspend an order where reasonably required because of legal, regulatory, operational, security, fraud-prevention or service-availability considerations.

10. Payments

Payments must be made using payment methods made available by the Company or its authorized payment partners.

Prices may include or exclude applicable taxes, government charges, statutory fees, delivery charges or third-party charges depending on the relevant product or service.

Payment Security

The Company does not ask customers to provide confidential authentication credentials such as UPI PINs, card PINs, CVV, passwords or OTPs through ordinary customer-support communications.

Online payments may be processed by third-party payment gateways subject to their own terms and policies.

11. GST, Taxes and Statutory Charges

Applicable GST and other taxes may be charged in accordance with applicable law and the nature of the transaction.

Customers are responsible for providing accurate tax information, including GSTIN where applicable.

Such charges may change from time to time according to the applicable authority or law.

12. Government and Regulatory Processes

The Company does not guarantee that an application will be approved, registered, licensed or accepted where the final decision is made by an independent government, regulatory, banking, intellectual property or other authority.

Delays, objections, rejection, additional scrutiny, changes in requirements or requests for further information may occur.

Where such events occur, the Company's responsibility shall be limited to the scope of assistance actually purchased and agreed, subject to applicable law.

13. Third-Party Services

Certain transactions may depend upon third-party service providers, including government portals, banks, payment gateways, logistics providers, technology providers, cloud services, professional consultants or other external organizations.

Third-party services may be governed by separate terms, processing timelines, eligibility requirements and privacy policies.

The Company cannot control a third party's independent decision, availability, processing time or system performance.

14. Digital and Downloadable Products

Digital Products may include documents, templates, reports, educational resources, files, digital assets and other electronically delivered materials.

Customers are responsible for providing correct delivery information, including email address or other contact details.

Digital Products may have product-specific licensing, usage, download and refund conditions.

Where a digital file is materially defective, inaccessible due to an issue attributable to our delivery system, or materially different from the product ordered, the Customer should contact us promptly so that an appropriate remedy can be considered.

15. Physical Products

Where physical Products are offered, the applicable product page or order confirmation may contain information relating to price, description, delivery, return, replacement and other conditions.

Customers should inspect Products promptly after delivery and report damage, defect, incorrect Product or material mismatch within the applicable period.

Return, replacement and refund eligibility may depend on the nature and condition of the Product, evidence of the issue, delivery circumstances and applicable law.

16. Cancellation and Refunds

Cancellation and refund matters are governed by our separate Refund & Cancellation Policy .

Refund eligibility may depend on:

• the type of Product or Service;
• whether work has commenced;
• the amount of work already completed;
• government or statutory charges;
• third-party charges;
• shipping or return costs;
• the condition of a physical Product;
• applicable law.

17. Service Credits

Promotional or loyalty-based service credits may be provided where expressly stated in an applicable offer.

Unless specifically stated otherwise, service credits:

• may be used only for eligible Company services;
• may have an expiry period;
• may not be transferred;
• may not be exchanged for cash;
• may be subject to minimum order or service conditions.

18. Intellectual Property

Unless otherwise stated, the Website and its content, including text, graphics, layouts, original designs, branding elements, logos, software, page structures and other materials, are protected by applicable intellectual property laws.

You must not reproduce, distribute, modify, publish, sell, sublicense, reverse engineer or commercially exploit protected material without appropriate authorization, except where permitted by law.

Customer Materials

Customers retain rights in materials lawfully supplied by them. By submitting materials, the Customer grants the Company the limited permission reasonably required to process and use those materials for providing the requested Product or Service.

19. User Content

Where the Website permits reviews, comments, feedback or other user-generated content, the Customer remains responsible for the content submitted.

Users must not submit content that:

• is unlawful, fraudulent, threatening or defamatory;
• infringes third-party intellectual property rights;
• contains malicious software;
• contains unauthorized personal or confidential information;
• impersonates another person or organization;
• violates applicable law or these Terms.

The Company may remove or restrict content where reasonably necessary to protect the Website, users, third parties or the Company's legitimate interests.

20. Prohibited Activities

• Fraudulent or deceptive transactions.
• Submission of forged or manipulated documents.
• Unauthorized system access.
• Attempting to bypass security or payment controls.
• Abuse, harassment or threats against Company personnel.
• Unauthorized resale of protected digital resources.
• Use of another person's identity or documents without authorization.
• Any activity prohibited by applicable law.

21. Privacy and Data Protection

The collection, use, storage, disclosure and processing of personal information are governed primarily by our Privacy Policy .

We may process information necessary to provide services, process payments, communicate with customers, comply with legal obligations, prevent fraud, maintain records and perform other lawful business functions.

Our privacy practices are intended to operate in accordance with applicable data protection and privacy laws as they become applicable to the Company and the relevant processing activity.

22. Security

The Company takes reasonable security measures appropriate to its operations to protect information and systems against unauthorized access, misuse, loss or alteration.

However, no internet-based system can be guaranteed to be completely secure or continuously available.

Customers are also responsible for protecting their passwords, OTPs, account credentials and confidential documents.

23. External Links

The Website may contain links to external websites, platforms or services operated by third parties.

Such links are provided for convenience or functionality. We do not necessarily control or endorse the content, policies, availability or practices of third-party websites.

Customers should review the applicable third-party terms and privacy policies before using external services.

24. Disclaimers

Website information is provided for general informational and business-support purposes.

Unless expressly stated otherwise, information on the Website should not automatically be treated as legal, tax, accounting, financial or professional advice.

Laws, regulations, forms, government procedures, fees, eligibility requirements and processing practices may change.

Opriya Trending does not guarantee a specific commercial, financial, licensing, registration, regulatory or business outcome.

Our complete disclaimer provisions are available in the Disclaimer Policy .

25. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be responsible for losses arising solely from circumstances outside its reasonable control, including:

• government or regulatory decisions;
• third-party decisions or service failures;
• incorrect or incomplete Customer information;
• failure by the Customer to provide required documents;
• internet, hosting or telecommunications failures;
• payment gateway or third-party technology failures;
• force majeure events;
• unauthorized activity not caused by the Company's breach of law or duty.

Nothing in these Terms shall exclude or restrict liability that cannot lawfully be excluded or restricted.

26. Indemnification

To the extent permitted by law, the Customer may be responsible for losses, claims, costs or expenses arising directly from the Customer's unlawful conduct, fraud, intentional misconduct, unauthorized use of the Website, or submission of forged or unlawfully obtained documents.

This provision does not require a Customer to indemnify the Company for liability that cannot legally be transferred to the Customer.

27. Force Majeure

The Company shall not be responsible for delay or failure to perform obligations to the extent caused by circumstances beyond reasonable control, including natural disasters, fire, flood, epidemic, government action, regulatory restrictions, war, civil disturbance, major infrastructure failure, telecommunications failure, cyber incidents or other comparable events.

Where reasonably possible, the Company may take commercially reasonable steps to resume affected services.

28. Suspension and Termination

The Company may suspend or restrict access to Website features, accounts or services where reasonably necessary because of suspected fraud, abuse, unlawful activity, security risks, non-payment, violation of these Terms or other legitimate operational reasons.

Where appropriate and legally permissible, reasonable notice may be provided before termination.

Termination shall not automatically extinguish rights or obligations that arose before termination.

29. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business operations, technology, applicable law or regulatory requirements.

The updated version will be published on the Website. Where reasonably practicable, an effective or updated date may also be displayed.

Continued use of the Website after an update may constitute acceptance of the revised Terms to the extent permitted by law.

30. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India, subject to mandatory statutory rights and protections applicable to the Customer.

Subject to applicable law, disputes may be brought before a competent court, consumer forum, commission, authority or other lawful forum having jurisdiction over the relevant matter.

Nothing in these Terms is intended to prevent a Customer from exercising a mandatory statutory right or remedy available under applicable law.

31. Consumer Rights

Nothing in these Terms is intended to waive, remove or unlawfully restrict any mandatory consumer right, statutory protection or legal remedy that cannot legally be excluded.

Where applicable, Customers may have rights and remedies relating to goods, services, information, fair dealing, refunds, replacement, grievance redressal and other matters under applicable consumer protection laws.

The specific rights and remedies available to a Customer depend on the nature of the transaction and the law applicable to that transaction.

32. Severability

If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision shall, to the extent legally permissible, be interpreted or modified to achieve its lawful purpose while preserving the remaining provisions.

The invalidity or unenforceability of one provision shall not automatically affect the validity of the remaining provisions.

33. Service-Specific Framework

The following provisions apply where relevant to the particular service purchased by the Customer.

33.1 Business Registration and Incorporation Assistance

• Customer information and KYC documents must be accurate and complete.
• Government approval and registration remain subject to the applicable authority.
• Government fees, statutory charges and stamp duty may be separate.
• Additional work resulting from objections, resubmissions, changes or additional requirements may attract additional charges.

33.2 Trademark, Patent, Copyright and IP Assistance

• Availability of a proposed intellectual property right cannot be guaranteed.
• Examination, objection, opposition, hearing and registration decisions remain with the relevant authority.
• Additional professional work may be separately chargeable where not included in the selected package.
• Customers remain responsible for the accuracy of information supplied for applications.

33.3 Tax and Compliance Services

• Services are based on records and information supplied by the Customer.
• Customers must provide required records within reasonable timelines.
• Government fees, statutory dues, penalties and interest imposed by authorities are generally the Customer's responsibility unless expressly agreed otherwise.
• Independent professional verification or certification may be separately chargeable where required.

33.4 Partnership, LLP and Company Compliance

Compliance services may vary depending upon the type of entity, turnover, transaction volume, employee count, filing frequency, regulatory requirements and complexity of the engagement.

Additional work outside the selected package may attract additional charges where communicated and agreed.

34. Official Communication

The Company may communicate with Customers through email, telephone, WhatsApp, Website notifications, order systems or other contact details supplied by the Customer.

Customers should ensure that their contact information remains accurate and accessible.

35. Contact Details

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